Legal Policy

In this agreement, the person using the service is referred to as “you”, “your” or “customer”, regardless of whether you represent a company or a private individual. By using the service, you agree to and accept the terms of this agreement. 1. Purpose By using the service from Prismatch, you agree to the content of this agreement and confirm that the information you have provided is correct. The agreement regulates the terms of use of the Prismatch service. 2. The service Prismatch is a service that provides you with negotiations, recommendations and purchasing assistance. Prismatch contacts your suppliers within banking, insurance, electricity, telecom, leasing, auditing and accounting with the aim of negotiating better conditions, based on the information submitted. The purchasing assistance can be used up to three times per calendar year, and requests must be sent to kunde@prismatch.no. You are responsible for completing the supplier form. Failure to do so will not be considered a valid basis for terminating the agreement. Prismatch AS is not authorized as a financial or insurance advisor, and therefore does not provide specific advice related to financial products or insurance. In such cases, we refer to authorized actors, and encourage the supplier to contact the customer directly. 3. Payment As a customer, you pay an annual amount for access to Prismatch. The price varies based on the selected package and agreed setup. If a promotional price has been agreed, this only applies to the first year, unless otherwise agreed in writing. The invoice is sent via EHF or e-mail and is due 14 days later. 4. Right of withdrawal and renewal The Right of Withdrawal Act does not apply to agreements entered into between businesses. In the case of business purchases, there is therefore no right of withdrawal. The Right of Withdrawal Act only applies to agreements entered into by private individuals. The agreement is automatically renewed 12 months after entry into force, unless it is terminated in writing at least one month before the renewal date. In the event of renewal, the regular price applies, unless otherwise agreed in writing between the parties. 5. Privacy The company processes personal data in accordance with applicable data protection legislation in Norway, including the Personal Data Act and the GDPR. Detailed information on how we handle your personal data is described in the privacy policy below. See privacy policy https://prismatch.no/gdpr/ 6. Disputes Any disputes between the parties shall be attempted to be resolved amicably. If a solution is not reached, the dispute shall be heard by a Norwegian court with Oslo as the venue. 7. Changes The supplier reserves the right to change the terms of this agreement unilaterally, with 30 days' notice. In the event of changes concerning the contract period, price or essential parts of the service, you will be informed in writing. The supplier cannot change the price that has already been agreed during the contract period. 8. Disclaimer Prismatch cannot be held liable for consequences resulting from market changes or changes at suppliers that we are not aware of. The same applies if the customer believes that Prismatch has provided incorrect information, or has contacted a supplier without consent. The customer cannot claim compensation or damages as a result of such circumstances. The customer confirms and guarantees that all information shared with Prismatch – including data, documents and communications – has been obtained and shared in accordance with applicable laws, regulations and agreements with third parties. The customer undertakes to hold Prismatch, its employees and affiliated parties harmless from any claim, loss, cost or liability arising from: Breach of agreements between the customer and suppliers or third parties Incorrect or unauthorized sharing of information to Prismatch Third-party claims that information shared with Prismatch infringes their rights Prismatch conducts dialogues, estimates and processes based on available market data and commercial opportunities. All use of data is transparent, and references can be found in the portal, calculator or sent offer. Estimates may differ from actual results, and Prismatch cannot be held responsible for such deviations - including as a result of supplier selection, external conditions or the customer's failure to follow up on their own agreements. 9. Contact with third parties Prismatch contacts the suppliers you have provided via consent / authorization to try to negotiate better conditions. If the contact point at the supplier is unavailable or closed, this is considered a deviation - but not as a basis for terminating the agreement. In such cases, we will offer an alternative agreement that is better than the existing one as a compensatory measure. To ensure correct communication, we implement internal routines to validate and update contact information. Prismatch also obtains offers from partners based on your stated needs and preferences. In this connection, necessary contact and preference data is shared so that you as a customer can receive and compare relevant counteroffers. You agree to this explicitly when submitting information, which is confirmed through two-factor authentication. 10. Consent and negotiation with third parties We assume that the information you have provided is correct. It is reserved that contact points at suppliers may have changed, and that requests may therefore not reach you in some cases. If necessary, we use contact forms available on the supplier's website. You are responsible for ensuring that correct information is registered in the portal. If you do not receive a response from the supplier, or the request does not lead to a result, we will, as a compensatory measure, try to put you in contact with an alternative supplier with better conditions. Some suppliers do not respond to our inquiries, or choose not to provide an improved offer. Prismatch cannot be held responsible for this. Lack of response or price reduction from the supplier does not provide grounds for terminating the agreement. You must explicitly consent to being contacted by a partner of Prismatch who offers you an agreement. When you agree to use this, it will be handled via our leads portal, which ensures proper and correct distribution of your information. Either you will be contacted by one of our partners, or several if there is a need within the same service. 11. Price guarantee Submission of documentation When using the price guarantee, the customer is obliged to submit the following documentation to Prismatch for the services Prismatch covers at the time of submission. Even if the customer has only registered one service in the supplier form, or not registered the form at all, Prismatch requires to see what we can potentially save the customer via negotiation / partner. Terms of agreement = Document that shows the agreement and terms to the client. Invoice = Last invoice for the service in question. The documentation must show the terms of agreement and price of the relevant services, so Prismatch can assess whether we can offer a better price or not via negotiation or partners. The documentation is sent to kunde@prismatch.no and the guarantee must be notified in writing within 12 months of the conclusion of the agreement in order to be valid. The purpose of the submitted documentation is to provide Prismatch with a basis for comparing current terms with offers from our suppliers and the results of our process. The customer is responsible for consenting to obtaining offers via an external partner. Prismatch cannot be held responsible and grant a price guarantee if the customer does not submit a supplier form within 12 months, does not provide suppliers for the services or gives acceptance to obtain competing offers. It is a prerequisite that the customer provides correct and sufficient information in the portal. Prismatch may require access to existing agreements to check and validate the documentation. Assessment of terms and results The price guarantee applies if a comparison of the customer's existing agreements and our negotiation results/partner offers does not result in a lower price for a similar product within banking, insurance, electricity, telephony, leasing, accounting or auditing. If the conditions are met, the customer can: Cancel the agreement without further costs Receive a refund of the difference between the agreed price and the documented savings (excl. VAT) Example: If the service costs NOK 23,990 and the customer has a negotiation or partner savings of NOK 20,000, the customer can claim back NOK 3,990 if the guarantee conditions are met. The price guarantee only applies in the first year as a customer, and assumes that the customer has followed our process and completed the entire customer journey as described in the information sent by email. The price guarantee does not apply to packages with an annual price of over NOK 20,000 The price guarantee only applies if the customer has followed our guidelines and completed the process in accordance with the agreement. Deviations from the instructions may result in the guarantee lapse. 12. Price adjustment The prices for the services are adjusted annually according to indexation based on updated figures from Statistics Norway. We reserve the right to adjust prices also in the event of changes in market conditions, exchange rates or increased costs related to the delivery of the service. Any price changes will be notified in writing with a minimum of 30 days' notice before they come into effect. 13. Use of benefit services via external parties If a benefit includes, for example, one free hour, the entire benefit is considered used after the first hour. Benefits cannot be divided, transferred or distributed over time. The benefit program only applies as long as the customer has an active and valid customer relationship. If a service or benefit is removed from the program, this does not provide grounds for terminating the agreement. Prismatch reserves the right to change, replace or remove benefits without prior notice or compensation. 14. Calculations Use price match r estimated calculations based on average data, including consumption patterns and indicative prices from suppliers. Prices are obtained from public sources, such as the suppliers' websites and available documentation. If electricity consumption is not stated in the customer profile, we estimate annual consumption at 25,000 kWh for private customers and 50,000 kWh for business customers. 15. Access to Elhub and power data By entering into the agreement, the Customer expressly authorizes Prismatch AS to act as a third party on the Customer's behalf towards Elhub, the Customer's grid owner, power supplier and other relevant market players, for the purpose of collecting, receiving and processing information related to the Customer's metering point(s). The authorization includes, but is not limited to, access to and processing of: metering point ID(s), historical and current metering and consumption data, other technical and administrative information necessary for analysis and comparison of the Customer's electricity contract and related services. The information shall be used exclusively for analysis, comparison, advice, negotiation, follow-up and any changes or establishment of contracts within electricity and related services, and shall not be used for other purposes. The authorization is valid from the conclusion of the contract and as long as the customer relationship exists, unless it is withdrawn earlier. The Customer may withdraw the authorization at any time by written request to Prismatch AS. Withdrawal shall take effect from the time Prismatch AS has received and processed the message. Prismatch AS shall at all times be able to document that the authorization has been granted, including the time of consent, the terms of the contract that applied at the time of consent, and the Customer's identity, in accordance with applicable regulations.